Of course the guests who has posted the bad review doesn't have to prove anything, they can say anything they want and the poor vacation rental owner has to defend their position so they'll get more
business the next time.
We as vacation rental owners have to come up with a better system.
Maybe have a website where only owners can give reviews about their guests and this can be found on the internet. So other owners can find and place reviews of both bad or good guests and thus prevent the abuse occurring from one rental to another rental.
What I've noticed in the 14 years of being a vacation rental owner/operator, that most of the bad reviews occur during my high season, in July and August of each year.
I think part of this reason is that there are a lot more inexperienced travellers who travel during the high season, and have very high unattainable vacation rental expectations that can't be met.
More experienced travellers travel in the off season where there is a more relaxed mood and climate in the travel industry as a whole. I haven't had bad review from guests in my off season.
Let me know what your experience has been with bad reviews.
Happy Reservations,
Maria Rekrut
http://niagaraonthelakecottagerental.com
https://www.youtube.com/user/980116m
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Bio: Maria Rekrut, a Canadian real estate investor, has been investing in real estate since 2000 in Ontario, Canada. Maria
is focusing her efforts in marketing and developing programs on social
media strategies for vacation rental home owners. Maria is in the
process of writing her upcoming book on Social Media Strategies for
Vacation Rental Owners.
Her diverse real estate portfolio
includes: Rent to own homes, student rentals, family homes, executive
homes, executive bachelor suites, cottage rentals, Vacation homes, and a
Bed & Breakfast. Her strategy has been to purchase good properties
in stable neighborhoods, and hold them long term. She has diversified
her portfolio over the past year to include properties to fix and flip.