Showing posts with label photos. Show all posts
Showing posts with label photos. Show all posts

Saturday, October 4, 2014

Vacation Rental Guest Expectations

Oh the wonderful world of vacation rental ownership.  It's getting more complicated and harder to meet guest expectations.

Why is it becoming harder?  It's because guests expect a vacation rental to be up to hotel standards.  Sometimes this can be easy and sometimes this can be difficult.   

As owner of an authentic hand crafted historical cottage rental I find that it's either a love or hate relationship my guests have with my cottage rental.  

One set of guests will say that they didn't like the cottage and were disappointed in the state of the cottage and then I get another set of guest who arrive the very same day and say the cottage is so very cute and looks even better than the video or photo that I sent to them.   

I suspect that such a big shift from one set of guests to another set of guests is that each set of guest has different  expectations. 

Also this huge swing in likes and dislikes derives from the guests not reading the description or studying the videos or photos carefully enough. 

Guests expect a circa 1871 cottage to be blemish free.  You'd be surprised what guests complain about. At times it's laughable.  They complain about the floors having small holes (this is where the knotty pine has been exposed) I find this quite charming and authentic.  

I have an old gas stove that's at least 70 years old that is  now left in the kitchen and is being used to store pots and pans and can be used to rest pots and tea kettles while cooking. 

I didn't have the heart to part with it. When I first purchased my vacation rental in 1988  I used to cook on this wonderful old antique stove.  

I decided to not let my guests use this gas stove and had the gas disconnected since not all guests are comfortable cooking with gas. 

So I disconnected the stove and am using it as an antique piece while my guests use an electrical cook top.  

When I move back into the cottage I plan on continuing to cook on  my gas stove and will have it hooked up again to a gas source.  

There are so many other things I could share with you and will, but for now this is good enough.   


I'd love to hear from you and hear about your experiences of owning an historical vacation rental and what your guests complain about and how you've educated them.  

Happy Investing

Maria Rekrut



Sunday, July 13, 2014

Finding the Perfect Vacation Rental

Maria Rekrut here from Niagara on the Lake Cottage Rental: http://niagaraonthelakecottagerental.com/
Ever wonder how you can find the perfect Vacation Rental?  From my own experience of running a vacation rental since 2000.  I'm sure my historical cottage rental may have been a disappointment to some of my guests.  In order to not  disappoint my guests, I've started to take videos of both the inside and outside of my cottage.  I've done this so that I could prevent my guests not enjoying their vacation and writing bad reviews, which seems to be a very important point for my guests. 
I also know that not everyone likes my style of cottage rental, so I added my Youtube link in my email I forward to my guests. This way they can browse my video and the guest can decide whether to spend their vacation in my rental or not.  I'm adding my Youtube video link that was made by a professional videographer for you to view: http://youtu.be/YdNuecOgetQ
I found an article by Atlanta native John Adams is a veteran real estate broker, investor and author who goes into more details about finding the perfect vacation rental.  It's worth reading and studying his article.
Vacation season is here, and finding the perfect summer vacation rental is a big part of ensuring a trip you’ll enjoy. Hopefully, you’ve already got that part covered, but if you’re just getting started, here’s my list of vacation do’s and don’ts:
1. It’s never too late to shop for a vacation rental.
In fact, now is probably the best time to shop for a last-minute bargain, especially if you can afford to be flexible with your dates and your destination.
2. It’s important to understand how the vacation rental business works.
The vacation rental market has turned upside down in the past 20 years. More and more owners are using the Internet to replace traditional local property managers. The Internet now allows vacationers to deal directly with the owner, cutting out the middle man, and that can mean getting a great value.
3. We’ve had good experiences with the major vacation rental sites.
Point your Internet browser to VRBO.com. That stands for Vacation Rental By Owner. They dominate the U.S. market for vacation homes.
Then simply type in your destination. Traditional Atlanta beach favorites are St. Simons and Destin, but don’t forget the cool breezes of Asheville or even Helen, right here in Georgia.
4. It’s already summer vacation season, but don’t be discouraged.
Plan on contacting a large number of owners in your desired area, seeking vacant slots you can fill in on their calendar. Getting a substantial discount in the busy summer season is unlikely, but it never hurts to ask, and often the owner will be more flexible than a rental agent, who may lack authority.
5. Dealing directly with the owner can work to your advantage.
That’s because the owner is motivated to make sure you have a great vacation, and they hope you will come back year after year for your vacation, as many families do. Also, if there is a problem, you are dealing directly with the decision maker, not a go-between.
6. Do your homework and make sure you know what you are renting.
Three keys to avoiding disappointment are photos, reviews and communication.
Photos: Look for a listing with dozens and dozens of photos. The more pictures you see, the better idea you will have of what to expect. I like to see snapshots the owner has taken. VRBO allows 24 still photos and one video, but an owner’s website can have dozens more.
Reviews: Sites like VRBO encourage past guests to post reviews to aid future guests. They can be helpful, but also can be faked. Look for continuity between the pictures and the reviews. Use Google street view to compare the owners photos with what Google sees, and research the neighborhood to get an overall impression.
Your point of contact: My advice is that you deal directly with the owner and that you have multiple lines of communication open before you make a decision.
At the very least, you want a direct phone line, an email address, and a number for SMS text messaging, so that you and the owner are never out-of-touch. If that ever happens, I guarantee, THAT is the moment when the air conditioner goes on the blink.
Finally, remember that many owners still deal with traditional real estate brokers, and that most brokers are committed to seeing that you have a great vacation as well. The only difference is that now you have more choices, and that’s a good thing.
Atlanta native John Adams is a veteran real estate broker, investor and author. He answers real estate questions every Sunday at 3 pm on WGKA-am(920). He welcomes your comments and questions at Money99.com, where you will find an expanded video version of this column.
 
I'd love to hear from you about how you've grown your vacation rental business.  How you are  using Youtube Vidoes  to grow your business.  What social media strategies have worked for you the most?  Make sure that we touch base on my social media channels.

Happy Investing
Maria Rekrut
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