What to do About Bad Reviews Regarding Your Vacation Rental

The vacation rental business is becoming so very difficult with all of these bad/negative reviews, most of the time they're distorted and so one sided.  Yet these same reviews can hurt our business and prevent our business from growing or flourishing because of bad reviews.

Of  course the guests who has posted the bad review doesn't have to prove anything, they can say anything they want and the poor vacation rental owner has to defend their position so they'll get more
business the next time.

We as vacation rental owners have to come up with a better system.

Maybe have a website where only owners can give reviews about their guests and this can be found on the internet.  So other owners can find and place reviews of both bad or good guests and thus prevent the abuse occurring from one rental to another rental.

What I've noticed in the 14 years of being a vacation rental owner/operator, that most of the bad reviews occur during my high season, in July and August of each year.

I think part of this reason is that there are a lot more inexperienced travellers who travel during the high season, and have very high unattainable vacation rental expectations that can't be met.

More experienced travellers travel in the off season where there is a more relaxed mood and climate in the travel industry as a whole. I haven't had bad review from guests in my off season.

Let me know what your experience has been with bad reviews.

Happy Reservations,
Maria Rekrut

http://niagaraonthelakecottagerental.com

niagaracottage1@gmail.com

http://realwealthrealestate.com/ 

https://www.facebook.com/niagaraonthelake.cottage.rental

https://www.facebook.com/real.wealth.vacation.rentals

http://niagaranews.blogspot.ca

https://www.youtube.com/user/980116m


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Bio: Maria Rekrut, a Canadian real estate investor, has been investing in real estate since 2000  in Ontario, Canada. Maria is focusing her efforts in marketing and developing programs on social media strategies for vacation rental home owners.  Maria is in the process of  writing her upcoming book on Social Media Strategies for Vacation Rental Owners.

Her diverse real estate portfolio includes: Rent to own homes, student rentals, family homes, executive homes, executive bachelor suites, cottage rentals, Vacation homes, and a Bed & Breakfast. Her strategy has been to purchase good properties in stable neighborhoods, and hold them long term. She has diversified her portfolio over the past year to include properties to fix and flip.